Refund Policy

14-day money-back guarantee

We want you to be happy with Mintdreamer. If the Service isn’t what you expected, request a full refund within 14 days of your first paid subscription charge — no questions asked.

Eligibility

• New subscriptions: full refund within 14 days of your first payment.
• Annual plan renewals: full refund within 14 days of each renewal charge.
• Monthly plan renewals: we’ll refund the current month within 7 days of the renewal charge, provided you haven’t used more than 20% of that period’s subscription credits.
• Plan upgrades: the prorated upgrade charge is refundable within 14 days of the upgrade.
• Credit packs: unused credit packs are refundable within 14 days of purchase. Once any credits from a pack have been consumed, the pack is non-refundable (we’ve already paid the underlying providers for those generations).

How to request a refund

To request a refund:

• Email [email protected] from the email address on your account, with a one-line note on why (optional — it helps us improve).
• Or use Settings → Billing → Cancel & request refund.

Refunds are processed by Stripe to your original payment method, typically within 5–10 business days.

Cancellation

You can cancel your subscription at any time. After cancellation:

• You keep full access until the end of the current billing period.
• You won’t be charged for the next cycle.
• You can export generated content (images, videos, audio) before access ends.
• After your paid period expires, your account reverts to the Free tier and your subscription credits reset to the Free allowance. Unused credit-pack balances remain in your account and stay usable for up to 12 months from the original pack purchase.

Exceptions

Refunds may not be available when:

• The account has been terminated for violation of our Terms of Service (e.g., abuse, prohibited content, attempted credit-meter bypass).
• The applicable refund window has expired.
• A chargeback has been filed without first contacting us — please reach out and let us refund you directly.

Changes to this policy

We may update this Refund Policy. Material changes are announced via email or an in-app notice at least 30 days before they take effect. The policy in force at the time of your charge applies to that charge.

Contact

For refund requests or billing questions, email [email protected].